Since the service was restored, I cant use a router with my customer-supplied modem.FYI, Ive tried this with four different routers, three Linksys routers and one Netgear router.Ive already spend the equivalent of a work day on the phone with Comcast.
I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. It has no effect. Ive done a hard reset on each modem and a 30-30-30 hard reset on each router. Ive checked for updated firmware on the routers and the modems. Ive even tried hard coding the IPv4 address and gateway into my Ethernet adapter. Two of the routers run DD-WRT, and Ive tweaked a number of network settings, trying to find something to allow my router to connect to the Internet. My routers addressing scheme cant be changed, but Comcast is giving me a Default Gateway IP address of 98.215.10.1, so any address my router tries to assign is out of range. All they do is point fingers at the modem, the router, or both. If I could get them to assign a Gateway address in the range my router expects, I think the problem would be solved. All three connected to a Netgear Nighthawk router for wired and wireless service. ![]() I believe Comcasts DHCP server is furnishing a Gateway IP address that is outside the range of addresses my router can use. All I get when I call them is power cycle your modem support. Which Address Is For The Xfinity Internet Modem How To Solve AThe reps have a script and have no idea how to solve a problem that deviates from their script. Ive gotten a quote from WOW Internet to supply service to the 30 apartments in this building. I reconnected my router to my Linksys CM3016 modem (the one Comcast said THREE times was defective), and it finally connected.
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December 2020
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